Industry: Private

Employment Type: Contractor

Work Hours: 8

Salary: $20 To $30/An Hour

Location: United States

To apply to this job please click the button

Full Job Description

Senior Customer Service Representative Job Description

Company Overview

At Stellar Solutions, we are dedicated to delivering exceptional customer experiences and enhancing customer satisfaction. We pride ourselves on our commitment to high-quality service and our dynamic work environment. As we expand our operations, we are on the lookout for a talented Senior Customer Service Representative (Sr CSR) to join our team and drive our mission forward.

Position Overview

The Senior Customer Service Representative is a critical role within our organization. This individual will be responsible for leading our customer service initiatives, ensuring customer inquiries are handled efficiently, and proactively identifying opportunities for service improvement. The Sr CSR will also mentor junior staff and demonstrate a commitment to customer-centric solutions.

Key Responsibilities

• Manage and resolve complex customer inquiries, complaints, and issues efficiently and effectively.
• Supervise daily operations of the customer service team, providing leadership and guidance to ensure high levels of service are maintained.
• Track performance metrics and prepare reports on team performance, identifying trends and actionable insights.
• Develop training materials and conduct training sessions for new team members to ensure adherence to policies and procedures.
• Collaborate with cross-functional teams to enhance the customer journey and streamline communication processes.
• Implement strategies for customer retention and loyalty programs.
• Stay updated on product knowledge and changes within the industry to provide informed responses to customer inquiries.
• Act as a point of escalation for all customer inquiries and concerns, resolving issues in a timely manner.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Foster a customer-centric culture within the team, encouraging team members to adopt best practices in customer service.

Qualifications

• Minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or management role.
• Exceptional communication skills, both verbal and written, with strong interpersonal skills.
• Proven track record of leadership and team development.
• Ability to analyze customer service data and draw actionable insights.
• Proficiency in customer service software and applications.
• Strong problem-solving skills and the ability to work under pressure.
• High school diploma is required; a bachelor’s degree in business or related field is preferred.

What We Offer

Stellar Solutions believes in fostering a rewarding work environment. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth. The successful candidate can expect:

• A collaborative culture that encourages innovation and team spirit.
• Comprehensive health benefits, including medical, dental, and vision coverage.
• Retirement savings plan with company matching.
• Generous paid time off and company holidays.
• Ongoing training and professional development opportunities.

Why Join Stellar Solutions?

By joining our team, you will become a part of a company that values its employees and recognizes the importance of a customer-focused approach. You will play a vital role in driving customer satisfaction and loyalty, directly influencing the success of our organization.

How to Apply

If you are passionate about customer service and are ready to take the next step in your career as a Senior Customer Service Representative, we want to hear from you! Please apply on this page with your resume and a cover letter detailing your relevant experience and why you are a great fit for our team. We look forward to meeting you!

Commitment to Diversity

Stellar Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.